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Common Questions

CBD Basics

What is CBD?

CBD (short for Cannabidiol) is a naturally occurring compound found in hemp plants. While it’s the all-star in the full spectrum of the hemp plant, it is only one of many that all work together to improve the positive effects of CBD. 

 

🌿 Importantly, the CBD found in Jupiter products does NOT come from “aerial parts” of the plant since those include a lot of low-quality fillers like stems, stalks, and leaves.

 

Instead, we extract our CBD only from organic hemp flowers – the most valuable and powerful part of the plant. This is one of the many reasons why Jupiter is so effective.

Will CBD make me feel high?

No. While CBD has a lot of positive effects on your body, it is not psychoactive. That means it cannot get you high. So you can enjoy the benefits of CBD while keeping a clear head. 🙂

 

How does CBD work?

Your body’s Endocannabinoid System (ECS) helps to regulate how you feel, react to stress, and how you sleep. In other words, it’s responsible for your daily (and nightly) experience, so it’s super important.

CBD helps the ECS function the way it’s intended to, by naturally better regulating your mood, energy, sleep, and much more.

The positive effects for your ECS get better and better over time. CBD works best when you make it part of your daily routine.

Plus, as your stress reduces and your sleep improves over time, countless other health and wellness benefits occur. It’s simple: Less stress and better sleep lead to a better you.

How long does it take to feel the effects of CBD?

CBD gets absorbed within 60 seconds under your tongue and you can feel the effects after about 30 minutes.

The benefits of CBD get better and better over time. Daily use over several weeks will continually improve its effectiveness so please stay with it! CBD works best when you make it part of your daily routine.

How long does CBD stay in my system?

Everyone’s body is different so how long CBD stays in your system will vary. 

How long will the effects of CBD be noticeable: Generally speaking, the effects are strongest for 4-6 hours. With consistent daily use, the amount of time that CBD will be effective will increase. 

How long will CBD be detectable: This can be much longer because CBD is stored in the body. Generally speaking, CBD drops to undetectable levels after about a week and is eliminated from the body after about 30 days. However, this is only an estimate.

Will Jupiter show up on a drug test?

All of our products contain less than the legal limit of 0.3% THC, so it is not common for this low amount to show up on a drug test. However, it is not impossible.  

👉 Since our products contain very small amounts of THC, we cannot guarantee that you pass a drug test. Please always use discretion when using Jupiter or any CBD product.

What is the difference between hemp oil and CBD oil?

Hemp oil (AKA hemp seed oil) and hemp extract (AKA CBD oil) are often used interchangeably, but they are very different products – and only one of them actually contains CBD!

Hemp extract is made from the leaves and flowers of the hemp plant. It contains many beneficial cannabinoids like CBD. In the case of Jupiter, the extract is made from only the flowers because they have the most concentrated amounts of CBD and other beneficial plant compounds. 

Hemp seed oil is made only from the seeds of the hemp plant and contains no cannabinoids, including no CBD. It’s a healthy oil that has many uses but offers none of the benefits that CBD delivers.

Does CBD oil contain THC?

Jupiter CBD oil contains less than the legal limit of 0.3% THC. Because our CBD products include a small amount of naturally occurring THC, they are considered a true full-spectrum CBD oil. Full-spectrum CBD products are more effective than broad-spectrum CBD products (with 0.0% THC).

How much CBD is right for me?

Everyone benefits from a different amount of CBD. That’s because your body type, CBD experience, metabolism, and intended use vary. 

If you’re a CBD beginner, we recommend starting with our Regular strengths for Dreamland for sleep or Oasis for stress and anxiety.

If you’re looking for extra results, try the strong versions of Oasis and Dreamland or upgrade to our strongest product, Reserve.

In any case, start with a full dropper once a day and give it a few days to see results. Feel free to increase to two full droppers per day or more, as needed.

How much CBD is right for my pet?

Here are the recommended serving amounts based on your pet’s weight, which are also shown on the Pawsome bottle:

  • 0.25 of the dropper for pets that are 10lbs or less. 
  • 0.50 of the dropper (half) for pets that are 10-30lbs. 
  • 0.75 of the dropper for pets that are 30-60lbs. 
  • 1 full dropper for pets that are 60lbs+
Can CBD oil upset my stomach a bit when I take it?

Even though it’s very uncommon, some of us can have some sensitivity to oils. Thankfully there’s an easy fix: Just make sure to take Jupiter within an hour after a full meal. No more upset stomach… and as a bonus, the food will even increase the absorption of the CBD.

Where can I see your lab test results?

All of our lab tests can be found here.

Pick the batch number that matches what’s printed on the bottom of your bottle.

General

What makes Jupiter different?

Jupiter is the result of a full year of research and development and an additional year of carefully listening to our early customers’ feedback. These two years of learning and improving lead to the creation of Jupiter’s new product lineup that you see today.

Jupiter uses a unique strain of organic hemp, is made from flowers only, and is gently extracted for maximum effectiveness. We go to great lengths to make the best CBD organic products you can get. Learn more about what makes Jupiter different here.

Which product is right for me?

Every Jupiter product is designed for a specific purpose:

Oasis 🌴 Feel balanced and calm. Relieve stress and anxiety.

Dreamland 🌙 Sleep better and longer. Wake up refreshed.

Reserve 🌺 Extra strong relief. Aches, anxiety, and inflammation.

Pawsome 🐶 Help your furry friends with stress and aches. We’re happy to help you find the perfect option, please email hello@getjupiter.com or call/text us at (720) 549-0814 any time.

What is your extraction method?

Jupiter is handmade in small batches, which allows us to use an uncommon extraction method that’s slower but incredibly effective. 

Our production process is called “small-batch, dual-stage, sub-critical, CO2 extraction” but that’s just a fancy way of saying we take great care to slowly extract every last one of those beneficial organic plant compounds to make super-effective products. 

Learn more about how Jupiter is made and why it’s different here.

What’s the difference between CBD isolates, broad-spectrum, and full-spectrum?

Full-spectrum CBD oil contains a lot more than just CBD. It includes the “full-spectrum” of what naturally exists in the plant. These plant compounds include other cannabinoids, terpenes, flavonoids as well as a very small amount of THC. Together, these compounds create much more effective results, which is often referred to as the entourage effect. All products for humans from Jupiter are full-spectrum. 

Broad-spectrum CBD oil is similar, but with a few important differences. The oil goes through an extra process that completely removes the THC. But depending on how this process is done it can inadvertently remove many of the other beneficial cannabinoids, terpenes, and flavonoids. This is not recommended unless you are a cute pet that metabolizes plant compounds differently, which is why our pet CBD Oil Pawsome does not have any THC. 

Lastly, CBD Isolate is only the isolated CBD molecule. All of the other beneficial plant compounds have been completely removed. The effectiveness of CBD Isolates is considerably lower than even the broad spectrum oils so you won’t find any reputable CBD brand selling isolates, or using isolates as an additive. None of Jupiter’s products use isolates.

How much CBD am I getting?

We use honest labeling practices with all our products: The mg amount we are showing is the actual amount of CBD in your bottle. 

🌿 Many companies show you the total amount of hemp extract instead of CBD. That can be misleading because the amount of hemp extract alone doesn’t tell you how much actual CBD you get. Hemp extract includes many other beneficial plant compounds like minor cannabinoids, flavonoids, and terpenes. You may buy a “1000mg” product from some companies which may only include 400-700mg of actual CBD. In our opinion, that’s neither fair nor transparent.

So we show you the real amount of CBD you get. For example, our 1000mg product contains, you guessed it, 1000mg of CBD. 

On the back of your Jupiter package, you can see both the CBD and hemp extract amounts.  By showing you both, we’re holding ourselves to a higher standard for transparency and honest labeling.

How do I take Jupiter? Why is this the best way?

We strongly recommend taking Jupiter products sublingually, which simply means holding them under your tongue for about 60 seconds before swallowing. 

The reason for this is “bioavailability” which means how much of the CBD is absorbed and used by your body. Taking CBD sublingually offers great bioavailability, meaning you get better results.

Want to know more? Here’s how it works in detail:

👅 When CBD is taken sublingually it can pass through a membrane in your mouth and directly into your bloodstream where it’s most effective.

If you just swallow CBD oil, without holding it under your tongue first, it needs to go on a much longer journey through your stomach acid and liver, which both affect its effectiveness. 

In your liver, CBD is subjected to something called the “first-pass effect” where the CBD is chemically altered by your metabolism. Less CBD reaches your bloodstream.

So while adding CBD to foods and drinks can still have a good effect, you are getting much better results with a lower amount when you take it sublingually. 

Can I take Jupiter more than once a day?

Yes, many customers take Jupiter both in the morning and in the evening.

Can I take Jupiter while pregnant and breastfeeding?

We recommend to always consult your doctor before adding any supplement, including CBD, to your daily routine. 

This is especially important if you’re pregnant or breastfeeding, so please always check with your doctor first. CBD may not be appropriate to take while pregnant and breastfeeding.

Is Jupiter dairy, gluten, sugar, and soy-free?

Yes! Jupiter is a very clean product that only uses a minimal number of USDA Certified Organic ingredients. Jupiter is 100% vegan, all-natural, and free of dairy, gluten, sugar, and soy.

Learn more about our ingredients and what’s not inside Jupiter here.

Can I take Jupiter if I have a nut allergy?

If you have any allergies, please always consult your doctor before taking Jupiter. 

🥥 Jupiter’s carrier oil is made from organic coconut MCT oil. Despite the word “nut” being part of the word “coconut”, it is technically a fruit. However, those with tree nut and peanut allergies are more likely to be allergic to coconuts.

Plus, a very small number of people are allergic to MCT oil regardless of having a tree nut or peanut allergy.

How should I store Jupiter?

Jupiter is perfectly fine at high and low temperatures during shipping. If you live in a state that gets hot during the summers please make sure to not leave your Jupiter package in the heat for too long.

It’s worth knowing that direct sunlight regardless of heat can degrade CBD oil which is why we use non-transparent bottles. To be extra safe please store your Jupiter in a cool, dry place that’s out of direct sunlight. You do not need to store Jupiter in your fridge.

What’s the shelf life?

Jupiter products are good for 2 years after we make them. The expiration date is shown on the bottom of your bottle. 

Where are your ingredients sourced?

We source each ingredient from a single-origin farm in the region of the world where that plant grows naturally. For a full list of ingredients and their sources please check out our ingredients page

Where can I see your lab test results?

All of our lab tests can be found here.

Pick the batch number that matches what’s printed on the bottom of your bottle.

Are your products legal?

Yes. The 2018 Farm Bill made CBD oil and other hemp-derived products legal in the United States, as long as they have less than 0.3% THC. 

All Jupiter products are legal, fully Farm Bill compliant, and lab tested to prove that. They can be shipped nationwide without prescription and will never get you high.

That being said, while CBD is legal on a national level, please always check your state and local laws before buying to make sure CBD is legal where you live. It is your responsibility to know and follow your local, state, and federal laws.

Can I take CBD on an airplane?

Yes, but on domestic flights only. Since Jupiter products all contain less than 0.3% THC it is federally legal which means you can travel domestically without any concern. It should be ok in your carry-on and your checked luggage. That’s likely not the case for international flights, please use discretion.

✈️ Here is the specific TSA page that outlines the usage. It happens to be on the medical marijuana page, but clearly outlines CBD products like Jupiter that contain less than 0.3% THC. 

👉Since we’re not legal experts: If in doubt, please double-check with the FDA and your airline. And please always check your state and local laws. It is your responsibility to know and follow your local, state, and federal laws.

Will Jupiter interact with medication?

We recommend having a conversation with your physician regarding specific medications and if they interact with CBD. It may be helpful to share Jupiter’s ingredients and quality standards which you can find here.

Is hemp seed oil and hemp oil the same thing?

This is a smart question that more people should be asking.

Hemp oil (AKA hemp seed oil) and hemp extract (AKA CBD oil) are often used interchangeably, but they are very different products – and only one of them actually contains CBD!

Hemp extract is made from the leaves and flowers of the hemp plant. It contains many beneficial cannabinoids like CBD. In the case of Jupiter, the extract is made from only the flowers because they have the most concentrated amounts of CBD and other beneficial plant compounds. 

Hemp seed oil is made only from the seeds of the hemp plant and contains no cannabinoids, including no CBD. It’s a healthy oil that has many uses but offers none of the benefits that CBD delivers.

Oasis

Where do you ship? And how long does shipping take?

📦 We currently ship Jupiter to all 50 states, but not yet internationally.

Shipping is free and typically takes 2-3 days but in some cases, it can take up to 5 business days. You can also select 2-day FedEx express shipping during checkout. 

Please reach out if your order is late and you would like us to help track it down for you: hello@getjupiter.com

What’s your return and refund policy?

If you’re not satisfied with your purchase for any reason, you can return any Jupiter product within 30 days for a full refund. All returns are always free, we’ve got you covered. It’s as simple as that. ❤️

You can see more details at www.getjupiter.com/returns

Have questions? Please contact us any time at hello@getjupiter.com 

How will Oasis make me feel?

Oasis is designed to help with feelings of anxiety and help you develop a better physical and mental response to stressful situations. 

👉 You will know Oasis is working when you don’t feel the stress and anxiety you would expect to feel. 

The benefits of CBD get better and better over time. Daily use of Oasis over several weeks will continually improve its effectiveness so please stay with it!   

How do I take Oasis?

Taking Oasis is super easy, only takes a minute, and can be done any time of day.

  • Shake bottle and fill dropper
  • Hold under tongue for 60 seconds
  • Swallow and unwind your mind
  • Make it a daily habit
What are the ingredients in Oasis?

The primary active ingredient in Oasis is our organic full-spectrum CBD oil, extracted from the flowers of our Jupiter hemp plants. 

The CBD oil is boosted with a stress support blend of 4 additional USDA organic herbs (organic lemon balm, organic tulsi, organic linden, and organic lion’s tail) – each offering proven results to help you with stress and anxiety.

These powerful plant extracts are infused with fresh organic peppermint for flavor and then blended with our organic MCT (coconut) carrier oil.

We use a unique dual-stage extraction technique that slowly and gently pulls the most fragile plant compounds in the first stage. These so-called hemp terpenes are then reintroduced after the more extensive extraction is done in the second stage.

How much CBD am I getting with Oasis?

🌴 Oasis Regular has 600mg of CBD per bottle. That’s 30 servings of 20mg each. Specifically, each bottle contains 780mg of hemp extract which includes 600mg CBD. 

☀️ Oasis Strong has 1,200mg of CBD per bottle. That’s 30 servings of 40mg each. Specifically, each bottle contains 1,560mg of hemp extract which includes 1,200mg CBD. 

By showing you both the hemp extract and CBD per bottle, we’re holding ourselves to a higher standard for transparency and honest labeling. 

That’s because the hemp extract alone doesn’t tell you how much actual CBD you get. Hemp extract includes many other beneficial plant compounds like minor cannabinoids, flavonoids, and terpenes. By seeing both, you can be sure you are not paying for hemp extract that may only contain a small amount of CBD.

What is CBD?

CBD (short for Cannabidiol) is a naturally occurring compound found in hemp plants. While it’s the all-star in the full spectrum of the hemp plant, it is only one of many that all work together to improve the positive effects of CBD. 

🌿 Importantly, the CBD found in Jupiter products does NOT come from “aerial parts” of the plant since those include a lot of low-quality fillers like stems, stalks, and leaves.

Instead, we extract our CBD only from organic hemp flowers – the most valuable and powerful part of the plant. This is one of the many reasons why Jupiter is so effective.

Will CBD make me feel high?

No. While CBD has a lot of positive effects on your body, it is not psychoactive. That means it cannot get you high. So you can enjoy the benefits of CBD while keeping a clear head. 🙂

Dreamland

Where do you ship? And how long does shipping take?

📦 We currently ship Jupiter to all 50 states, but not yet internationally.

Shipping is free and typically takes 2-3 days but in some cases, it can take up to 5 business days. You can also select 2-day FedEx express shipping during checkout. 

Please reach out if your order is late and you would like us to help track it down for you: hello@getjupiter.com

What’s your return and refund policy?

If you’re not satisfied with your purchase for any reason, you can return any Jupiter product within 30 days for a full refund. All returns are always free, we’ve got you covered. It’s as simple as that. ❤️

You can see more details at www.getjupiter.com/returns

Have questions? Please contact us any time at hello@getjupiter.com

How will Dreamland make me feel?

👉 You will know Dreamland is working when your mind and body feel relaxed and peaceful. It’s the perfect feeling for falling asleep and staying asleep naturally.

The benefits of CBD get better and better over time. Daily use of Dreamland over several weeks will continually improve its effectiveness so please stay with it!

How do I take Dreamland?

Taking Dreamland is super easy and only takes a minute. Use an hour before bed for best results.

  • Shake bottle and fill dropper
  • Hold under tongue for 60 seconds
  • Swallow and enjoy a great night of sleep
  • Make it a nightly habit
What are the ingredients in Dreamland?

The primary active ingredient in Dreamland is our organic full-spectrum CBD oil extracted from the flowers of our Jupiter hemp plants. 

The CBD oil is boosted with a sleep support blend of 4 additional USDA organic herbs (organic chamomile, organic passionflower, organic scullcap, and organic hops)  – each offering proven results to give you great sleep.

These powerful plant extracts are infused with fresh organic peppermint for flavor and then blended with our organic MCT (coconut) carrier oil. 

We use a unique dual-stage extraction technique that slowly and gently pulls the most fragile plant compounds in the first stage. These so-called hemp terpenes are then reintroduced after the more extensive extraction is done in the second stage.

Why don’t you use Melatonin in Dreamland?

Melatonin is a hormone that has become a popular sleep support supplement. However, there is a growing amount of research to suggest that while melatonin might be safe for short-term use, it creates a lot of side effects when taken for a longer time. 

Research has shown that long-term use of melatonin can lead to drowsiness, low moods, headaches, nausea, and hormonal issues which can lead to even more negative side effects. If you choose to use melatonin, we encourage you to use it in low amounts and not frequently. It’s also a great idea to consult your doctor before using melatonin.

How much CBD am I getting with Dreamland?

🌙 Dreamland Regular has 1,000mg of CBD per bottle. That’s 30 servings of 33mg each. Specifically, each bottle contains 1,333mg of hemp extract which includes 1,000mg CBD. 

✨ Dreamland Strong has 2,000mg of CBD per bottle. That’s 30 servings of 66mg each. Specifically, each bottle contains 2,667mg of hemp extract which includes 2,000mg CBD. 

By showing you both the hemp extract and CBD per bottle, we’re holding ourselves to a higher standard for transparency and honest labeling. 

That’s because the hemp extract alone doesn’t tell you how much actual CBD you get. Hemp extract includes many other beneficial plant compounds like minor cannabinoids, flavonoids, and terpenes. By seeing both, you can be sure you are not paying for hemp extract that may only contain a small amount of CBD.

What is CBD?

CBD (short for Cannabidiol) is a naturally occurring compound found in hemp plants. While it’s the all-star in the full spectrum of the hemp plant, it is only one of many that all work together to improve the positive effects of CBD. 

🌿 Importantly, the CBD found in Jupiter products does NOT come from “aerial parts” of the plant since those include a lot of low-quality fillers like stems, stalks, and leaves.

Instead, we extract our CBD only from organic hemp flowers – the most valuable and powerful part of the plant. This is one of the many reasons why Jupiter is so effective.

Will CBD make me feel high?

No. While CBD has a lot of positive effects on your body, it is not psychoactive. That means it cannot get you high. So you can enjoy the benefits of CBD while keeping a clear head. 🙂

Reserve

Where do you ship? And how long does shipping take?

📦 We currently ship Jupiter to all 50 states, but not yet internationally.

Shipping is free and typically takes 2-3 days but in some cases, it can take up to 5 business days. You can also select 2-day FedEx express shipping during checkout. 

Please reach out if your order is late and you would like us to help track it down for you: hello@getjupiter.com

What’s your return and refund policy?

If you’re not satisfied with your purchase for any reason, you can return any Jupiter product within 30 days for a full refund. All returns are always free, we’ve got you covered. It’s as simple as that. ❤️

You can see more details at www.getjupiter.com/returns

Have questions? Please contact us any time at hello@getjupiter.com

How will Reserve make me feel?

Reserve is designed as a multifunctional product to help you with feelings of anxiety, sleeplessness, and aches. 

👉 You will know Reserve is working when you don’t feel the anxiety and aches you’d usually expect, and when you fall asleep and stay asleep naturally. In short, your mind and body will feel balanced and great.

The benefits of CBD get better and better over time. Daily use of Reserve over several weeks will continually improve its effectiveness so please stay with it! 

How do I take Reserve?

Taking Reserve is super easy, only takes a minute, and can be done any time of day.

  • Shake bottle and fill dropper
  • Hold under tongue for 60 seconds
  • Relax and enjoy a peaceful mind and body
  • Make it a daily habit
What are the ingredients in Reserve?

The primary active ingredient in Reserve is our organic full-spectrum CBD oil, extracted from the flowers of our Jupiter hemp plants. 

This powerful hemp flower extract is infused with fresh organic peppermint for flavor and then blended with our organic MCT (coconut) carrier oil. 

We use a unique dual-stage extraction technique that slowly and gently pulls the most fragile plant compounds in the first stage. These so-called hemp terpenes are then reintroduced after the more extensive extraction is done in the second stage

How much CBD am I getting with Reserve?

🌺 Reserve is our strongest formula and has 3,000mg of CBD per bottle. That’s 30 servings of 100mg each. Specifically, each bottle contains 3,900mg of hemp extract which includes 3,000mg CBD. 

By showing you both the hemp extract and CBD per bottle, we’re holding ourselves to a higher standard for transparency and honest labeling. 

That’s because the hemp extract alone doesn’t tell you how much actual CBD you get. Hemp extract includes many other beneficial plant compounds like minor cannabinoids, flavonoids, and terpenes. By seeing both, you can be sure you are not paying for hemp extract that may only contain a small amount of CBD. 

What is CBD?

CBD (short for Cannabidiol) is a naturally occurring compound found in hemp plants. While it’s the all-star in the full spectrum of the hemp plant, it is only one of many that all work together to improve the positive effects of CBD. 

🌿 Importantly, the CBD found in Jupiter products does NOT come from “aerial parts” of the plant since those include a lot of low-quality fillers like stems, stalks, and leaves.

Instead, we extract our CBD only from organic hemp flowers – the most valuable and powerful part of the plant. This is one of the many reasons why Jupiter is so effective

Will CBD make me feel high?

No. While CBD has a lot of positive effects on your body, it is not psychoactive. That means it cannot get you high. So you can enjoy the benefits of CBD while keeping a clear head. 🙂

Pawsome

Where do you ship? And how long does shipping take?

📦 We currently ship Jupiter to all 50 states, but not yet internationally.

Shipping is free and typically takes 2-3 days but in some cases, it can take up to 5 business days. You can also select 2-day FedEx express shipping during checkout. 

Please reach out if your order is late and you would like us to help track it down for you: hello@getjupiter.com

What’s your return and refund policy?

If you’re not satisfied with your purchase for any reason, you can return any Jupiter product within 30 days for a full refund. All returns are always free, we’ve got you covered. It’s as simple as that. ❤️

You can see more details at www.getjupiter.com/returns

Have questions? Please contact us any time at hello@getjupiter.com

How will Pawsome make my pet feel?

Every pet is unique, but animals often show signs of anxiety and stress when they’re separated from us, when they experience loud noises, or when they’re tired and exhausted.

Additionally, pets can develop aches and discomforts as they get older, which can cause them to become less active and happy. 

👉 Pawsome is great at reducing both the anxiety and aches that your pet may be experiencing. You will notice positive changes in their behavior. The benefits of CBD get better and better over time. Daily use of Pawsome over several weeks will continually improve its effectiveness so please stay with it!  

How do I give Pawsome to my pet?

Giving your pet Pawsome is super easy and only takes a few seconds.

  • Shake bottle and fill dropper
  • Add to your pet’s favorite food or treat
  • Pet and praise your furry friend 
  • Make it a daily habit
What are the ingredients in Pawsome?

The primary active ingredient in Pawsome is our organic broad-spectrum CBD oil, extracted from the flowers of our Jupiter hemp plants. 

This extract is blended with our organic MCT (coconut) carrier oil. We skip any flavors, so the taste of Pawsome is completely neutral and perfect as a topping for your pet’s favorite food or treat.

How much CBD am I getting with Pawsome?

🐶 Pawsome has 450mg of CBD per bottle. Specifically, each bottle contains 600mg of hemp extract which includes 450mg CBD. 

By showing you both the hemp extract and CBD per bottle, we’re holding ourselves to a higher standard for transparency and honest labeling. 

That’s because the hemp extract alone doesn’t tell you how much actual CBD you get. Hemp extract includes many other beneficial plant compounds like minor cannabinoids, flavonoids, and terpenes. By seeing both, you can be sure you are not paying for hemp extract that may only contain a small amount of CBD.

What is CBD?

CBD (short for Cannabidiol) is a naturally occurring compound found in hemp plants. While it’s the all-star in the full spectrum of the hemp plant, it is only one of many that all work together to improve the positive effects of CBD. 

🌿 Importantly, the CBD found in Jupiter products does NOT come from “aerial parts” of the plant since those include a lot of low-quality fillers like stems, stalks, and leaves.

Instead, we extract our CBD only from organic hemp flowers – the most valuable and powerful part of the plant. This is one of the many reasons why Jupiter is so effective.

Will CBD make my pet feel high?

No. While CBD has a lot of positive effects on your pet’s body, it is not psychoactive. That means it cannot get your furry friend high. So you can enjoy the benefits of CBD while keeping a clear head. 🙂

Orders & Shipping

How can I check on the status of my order?

📦 After you place your order you will receive an order confirmation email right away. Either the same day or the next business day, you will receive an email with your tracking information and link. That link is the best way to track your order. 

If you did not receive an order confirmation or shipping notification please email hello@getjupiter.com or call/text us at (720) 549-0814 and we’ll be happy to give you an update quickly.

What types of payments do you accept?

We accept all major debit and credit cards: VISA, MasterCard, Discover, and American Express.

What’s your return and refund policy?

We have a very simple return and refund policy, which we call our “Happiness Guarantee”. If you are unhappy with your results, just let us know within 30 days of purchase and you’ll get a full refund. ❤️

Since we believe that you would rather like to get results than get a refund please make take Jupiter daily for at least 7-10 days and please check out our simple how-to guide.

Feedback from the small number of returns we received suggests that the main reasons for not getting results are:

  • Not taking enough 
  • Not taking Jupiter daily
  • Mixing it with other supplements
How can I cancel my order?

Orders can be canceled at any time. It’s always appreciated if we get your cancellation request before shipping. IF we’ve already shipped your order we simply ask that you return the package before we process your refund. 

To cancel your order please contact us by emailing hello@getjupiter.com or calling/texting us at: (720) 549-0814

How can I get a refund?

We know you will love Jupiter. But if not, you’ll get your money back. ❤️ Just reach out to us at hello@getjupiter.com or call/text us at (702) 549-0814 and let us know the reason for the refund. We are always looking for ways to improve Jupiter so your feedback is very valuable and appreciated. 

Since we believe that you would rather like to get results than get a refund please take Jupiter daily for at least 7-10 days to see the full results, and please check out our simple how-to guide.

Feedback from the small number of returns we received suggests that the main reasons for not getting results are:

  • Not taking enough 
  • Not taking Jupiter daily
  • Mixing it with other supplements
When will my order ship?

Orders placed Monday through Friday before 12pm CST will ship the same day. All other orders ship the next business day. Exceptions are all nationally recognized holidays when the U.S. Postal Service is closed. 📦

If my tincture gets hot or cold during shipping is that a problem?

Jupiter is perfectly fine at high and low temperatures during shipping. If you live in a state that gets hot during the summers please make sure to not leave your Jupiter package in the heat for too long.

It’s worth knowing that direct sunlight regardless of heat can degrade CBD oil which is why we use non-transparent bottles. To be extra safe please store your Jupiter in a cool, dry place that’s out of direct sunlight. You do not need to store Jupiter in your fridge. 

If you are going to be traveling, let us know and we can ship your auto-ship order to a different address, skip a shipment, or adjust your shipping date. You can also quickly manage that from your account by logging in here.

Where do you ship? And how long does shipping take?

📦 We currently ship Jupiter to all 50 states, but not yet internationally.

Shipping is free and typically takes 2-3 days but in some cases, it can take up to 5 business days. You can also select 2-day express shipping during checkout. 

Please reach out if your order is late and you would like us to help track it down for you: hello@getjupiter.com

Do you ship internationally?

Not quite yet, sorry. We currently only ship to the United States but are looking to begin shipping internationally soon. To check about your specific country and be notified of when we launch your country please email us at hello@getjupiter.com

How much is shipping?

📦 Standard USPS shipping is always free on all orders. You can upgrade to 2-day express shipping for a small fee. Please see the checkout page for details.

How long does shipping take?

Free USPS shipping typically takes 2-3 days but in some cases, it can take up to 5 business days. You can also select 2-day express shipping during checkout.

Where can I track my order?

After you place your order you will receive an order confirmation email right away. Either the same day or the next business day, you will receive an email with your tracking information and link. That link is the best way to track your order. 

If you did not receive an order confirmation or shipping notification please email hello@getjupiter.com or call/text us at (720) 549-0814 and we’ll be happy to give you an update quickly.

I think my package was lost

This doesn’t happen often, but when it does we are happy to help! Shoot us a message, and we will use a few tricks to get it sorted out for you. Please email hello@getjupiter.com or call/text us at (720) 549-0814

Autoship

Can I cancel my autoship at any time?

Yes, simply sign in to your account here to pause, cancel, or change your delivery options at any time. 

How do I manage my autoship?

Simply sign in to your account here. You will find options to change your billing information, shipping address, contact info, delivery frequency, pause or cancel your autoship, and more.

How do I skip a delivery?

You can easily skip a delivery any time you want by signing into your account here.

Then simply click the “Skip Shipment” button.

What does pausing my autoship do?

Pausing your auto ship will immediately stop future billing and shipments, but does not cancel your autoship account. 

This is the best option if you simply want to take a few months off or are unsure of when you will reactivate your account. You can pause and re-active at any time and as often as needed.

Am I able to change the products I receive with autoship?

Yes, it’s easy to change the products in your autoship. Start by signing into your account here.

From your account page, you can add or remove products from your autoship, which will update the total price either up or down based on what products you add or remove.

Can I choose my delivery frequency?

Yes, it’s easy to change your delivery frequency. Start by signing into your account here.

Then simply select a new delivery frequency that works for you from the dropdown menu called “Delivery Frequency.”

Do I receive 20% off on all autoship orders or just the first one?

The 20% discount is applied to every autoship order, including when you make changes to it later. 

Do you offer refunds on autoship orders?

Yes, our happiness guarantee applies to autoship orders the same as single shipment orders. Within 30 days simply request a refund and will be happy to provide one.

When will my autoship orders be delivered?

You can select a delivery frequency of 2, 4, or 8 weeks. 

After your autoship order has been processed, you can expect to receive it within 2-3 days. In some instances, depending on your city and local post office, it can take up to 5 days.

General Questions

How do I contact you?

Email us any time at hello@getjupiter.com or call/text us at (720) 549-0814. We’re happy to help!

How do I skip a delivery?

You can easily skip a delivery any time you want by signing into your account here.

Then simply click the “Skip Shipment” button.

What does pausing my autoship do?

Pausing your auto ship will immediately stop future billing and shipments, but does not cancel your autoship account. 

This is the best option if you simply want to take a few months off or are unsure of when you will reactivate your account. You can pause and re-active at any time and as often as needed.

Am I able to change the products I receive with autoship?

Yes, it’s easy to change the products in your autoship. Start by signing into your account here.

From your account page, you can add or remove products from your autoship, which will update the total price based on what products you add or remove.

Can I choose my delivery frequency?

Yes, it’s easy to change your delivery frequency. Start by signing into your account here.

Select your autoship order and then simply select a new delivery frequency that works for you from the dropdown menu called “Delivery Frequency.”

Do I receive 20% off on all autoship orders or just the first one?

The 20% discount is applied to every autoship order, including when you make changes to it later.

Do you offer refunds on autoship orders?

Yes, our happiness guarantee applies to autoship orders the same as single shipment orders. Within 30 days simply request a refund and will be happy to provide one.

When will my autoship orders be delivered?

You can select a delivery frequency of 2, 4, 6, or 8 weeks. 

After your autoship order has been processed, you can expect to receive it within 2-3 days. In some instances, depending on your city and local post office, it can take up to 5 days.

More Questions?

We’re happy to help:

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Calm Drops 600mg $69.00 Autoship & Save: $13.80
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Sleep Drops 1000mg $79.00 Autoship & Save: $15.80
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Sleep Drops 2000mg $99.00 Autoship & Save: $19.80
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    Oasis - Regular

    Oasis - Regular

    Calm Drops 600mg $69.00 Autoship & Save: $13.80
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    Dreamland - Regular

    Dreamland - Regular

    Sleep Drops 1000mg $79.00 Autoship & Save: $15.80
    Dreamland - Strong

    Dreamland - Strong

    Sleep Drops 2000mg $99.00 Autoship & Save: $19.80
    Pawsome

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